A good 4-5 months ago my Logitech G25 Racing wheel started to produce a burning smell after 30 minutes or so of use, I thought nothing about this and just kept using my wheel as normal. Another month or 2 after that the smell became strong and would occur after 10 minutes of use so I knew this was getting worse but I was baring in mind that the wheel was already 20 months old. I was maybe thinking about contacting Logitech support as the G25 comes with a 2 year warranty but I didn't really want to go through the hassle of trying to find a box etc for returning my wheel so I forget about it. Well my H-Shifter lost reverse so I tried to re-install the wheel and everything from my end but the button was totally unresponsive which left me no choice in contacting Logitech's support.

I called them up and explained my predicaments which was kind of interesting as it's fairly difficult to explain a "burning smell" to someone who doesn't natively talk English, after mentioning the gear stick was broken and that I had tried all of the trouble shooting tips the kind gentlemen set me up with a support ticket. Once the email came though I needed to give my personal details and serials numbers of my wheel along with a picture as evidence of owning the G25. Once I had sent all of my details across I was happily informed that a replacement wheel was due to arrive within 10 days and low and behold it arrived within 5! Now I open the box looking for the return postal address and how I needed to prepare my old wheel, well there wasn't any and by the time I got online to update my ticket with Logitech support it had already been closed, it looks like I didn't need to return my broken wheel. So I now have a spare set of pedals and a fairly broken wheel as a backup.

So, thank you Logitech for your amazing support and also major congratulations to Allan R from Logitech support for helping me each step of the way of this RMA process. Keep it up and we will keep buying your products!